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- David Shaw Postal History. Postal Test Series is a variant of the test series that tries to bridge the distance for those who do not have access to the test locations. The Postal Service has three separate categories for its employees. Applicants...
- What can a State Farm agent do for you? Parnell, Cheap postal boxes with or without self sealing strip. No MOQ, free samples, next day delivery available here. Certain occupations, including many corporate and professionals, don't require a written...
- I know clerks that carry mail when management is down a carrier. Then they get harassed because it took them too long. Hello they are not carriers. The Post Office is insane. I hope there is nothing else like it. One USPS is too many. January 17, at pm Chuckles, Dec. I guess by your stupid answer you are not even a postal employee. Just because you are a postal employee does not mean you not it all. Postal training is only minimal at best and only in the job you will perform, so how in hell is a mail processing clerk have any knowledge and how window services operate, Oh, I forgot all us postal employees know everything, by osmosis, you are truly and idiot or a supervisor either of which will qualify you for even higher position with us, the USPS, because you walked into the post office inhaled and gain the knowledge of all postal crafts you sir are truyly amazing!!!!
- Not so bad after all. Make sure you apply,I am positive you will get this. Not to worry. I am surprised that your union president or chief steward, did not tell you about this. If management can get away with not telling you anything about a particular process, then they will and get away with it! They are an, as mentioned above, an evil, thinking, machine, that will try anything to further their own agenda and pad their pockets. It is up to us, as a unified body, to stand up to this putrified mess that the PMG heads up and tell him that we are angry and are not going to take it anymore!!
- No more unfair, biased treatment of our people!! Nick says: Read your contract….. The evil management foe can fire you for not passing window training. A couple of years ago they fired 3 clerks in my office. One had 15 yrs. They can fire you for not passing scheme or window. Retired and Happy says: Others had another shot at it. Sounds like a classic case of disparate treatment. Way to go P.
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This comprehensive solution from NCR, designed to deliver improved operational efficiencies and streamlined customer service, is expected to be installed beginning in the second half of NCR will also provide services, including help desk, project management and maintenance. Employing next-generation architecture, this device delivers industry-leading power, scalability and systems management capabilities to the point of service. Currently, customers using collection boxes are greeted by a familiar label instructing them to take stamped mail weighing 16 ounces or more to a retail service counter at a Post Office. The decal also reminds customers that any mail placed in the collection box that weighs more than 13 ounces and bears only postage stamps as postage will be returned to the sender.- The change was made to reflect the threshold between First-Class Mail and Priority Mail as well as for heightened security reasons. Rural carriers and contract and delivery service suppliers will, however, be able to accept mailpieces more than 13 ounces that require a retail transaction and that have a return address matching the point of pickup. The issue in this case involved the discipline of an employee under the mystery shopper program. The Union took the position that the discipline was improper in light of the Postal Service's position that the Mystery Shopper program was only to be used as a diagnostic tool and not the source for disciplinary action. Local postal managers said they did not consider retail counter activities a primary focus and directed their work efforts to the delivery side of operations.
- The long- and short-sleeved shirts have been the subject of long and short discussions, tests, and reviews since Vendors will begin taking orders on these shirts early in October. One of the last issues to be resolved grants retail clerks the right to wear this style any day of the week that the window is open. They can be purchased using the Sales and Service Associate uniform allowance.
- While discussions are ongoing, the APWU is encouraging locals to file grievances on any shortages that may be the result of the insufficient training. Downtime is one of the key elements that the Postal Service is using to eliminate, what they consider, excessive Window Clerk positions. Downtime can cause a station that has five clerks to be down sized to 2. Therefore, extreme care should be used to accurately record all window clerk functions. Senior Operations Vice President Bill Galligan calls it the best tool available to field managers to manage their unit.
- So how can you start using it? There also are quick reference guides to have on hand at their terminals. Our position is that these duty assignments must be posted to the APWU bargaining unit. Furthermore, the contract employees utilized in these circumstances were employed in lieu of career employees. The script walks the clerk through a process of attempting to persuade the customer to utilize more expensive delivery services and to purchase other postal products.
- A retail standardization initiative introduced in will improve employee product knowledge and management of merchandising and promotion. WOS uses retail transaction data to calculate required staffing in half-hour increments. This allows managers to schedule the right number of counter personnel and optimize cost per retail revenue dollar. In WOS workload standards will be applied to all 15, offices equipped with Point of Service terminals.
Window Clerk (USPS) : Test Preparation Study Guide, Questions & Answers.
The Postal Service will also expand its Customer Service model office concept in This model applies workload standards to manual distribution, dispatch, and other backroom activities in Post Offices. For counterlines with 6 retail stations, 2 APCs will be deployed and staffing adjusted accordingly. Late last year, following discussions with the APWU, management finally authorized polo-type shirts as part of the official uniform program. Our sales associates love them and the Mystery Shopper scores demonstrate that there is a good reason to make these shirts part of the uniform program. Currently, window clerks are testing the shorts for wear-ability, durability, and comfort. The test concludes in May. Several options will be weighed at the conclusion of the test. This is a pilot program the union enthusiastically endorses, because we believe a comfortable window clerk is a better window clerk. We hope it will be a huge success. The shirts are extremely well made and, because they are union made, you can be union proud to wear them.- The automated equipment is designed to reduce lines at the windows and provide customers another way to mail items and purchase special services. The following answers to frequently asked questions present the position of the American Postal Workers Union on the deployment and use of this equipment. It has untold potential for saving work hours for the clerk craft.
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Management takes the position that casuals and TEs cannot work the window. One NBA told me that the initial grievances leading to the Step 3 and the other pre-arb settlements - with the "straw that broke the camel's back" citation - were put forth by my appointed business agent David Gordillo. The F-1 Handbook, Section states: "The postmaster or responsible manager consigns postal funds and accountable paper to other career employees. It was also agreed Casuals shall not work in Window positions.- This represents a serious threat to jobs in customer service offices. The APWU will do everything in its power to resist these initiatives. We believe retail services are best performed by genuine postal employees. Hallmark stores sell cards and gifts. USPS sells stamps and mailing services. Customers can now do their shopping and shipping at the same location. Selected Hallmark Gold Crown stores will offer postage stamps, special services, and package services.
- Special services offered include certified mail, insured mail, return receipt, Delivery Confirmation, and Signature Confirmation service. USPS employees collect mail from the stores each day. The procedures that management must adhere to in order to collect a debt are found in section If you fail to initiate a timely grievance or the union fails to make a timely appeal, or you receive a partial settlement of your grievance, or your grievance is declared nonarbitrable by an arbitrator, you have a right to petition for a hearing, pursuant to the Debt Collection Act. Sections Article 28, Section 4 of the CBA If you are issued a Letter of Demand for the recovery of pay that was erroneously paid , you may request a waiver of the debt by submitting a PS Form in triplicate to the installation head within 3 years immediately following the date on which the erroneous payment of pay was discovered.
- Section of the ELM However, the submission of a Form does not stay the collection of the debt. Section Is there a certain number of transactions or a formula used to determine how many SSA's should be on the window, or how many hours are needed on the window in a day? Your supervisor can pull this for you. Key thing to remember if your a window clerk is to hit the non transaction button whenever you collect hold mail, answer a question, or do something that does not require a transaction. Its a great report. Of course it must be utilized with some common sence. Have your supervisor check it out for you. The purpose of a lobby observation is to review the total retail environment. Actions on the lobby observation will result in additional revenue opportunities and increased customer satisfaction. The purpose of the employee observation is to observe interactions between retail associates and customers to determine the level of the employee's sales skills and product knowledge.
- Both observations should be conducted at least once a month. Dockins Manager Contract Administration "Business success includes controlling funds through a system of internal controls including controlling revenues This report will help individual field management spot patterns that are known to Indicate a loss of revenue control. In addition, a Random Operation Count worksheet is attached. Conducting random counts on a regular basis In accordance with the F-1 is expected to result In retention of more retail revenue. Those offices that continue. The results are in - there will be changes.
- If nothing else was revealed by the survey, it was firmly documented that the American public believes that APWU workers offer professional service. We knew that. A surprising result of the survey, however, is that USPS customers want to know their options and want our sales associates to ask the questions. The survey also showed that the public wants continued access to the retail postal services upon which it relies. What the public doesn't want is long lines. We Do Windows Well In a recent meeting with APWU representatives, postal managers from retail, marketing, and labor relations informed the union that window-staffing practices would be a focus for increasing revenue and customer satisfaction.
- Management acknowledged that staffing cuts at retail facilities can hurt the Postal Service and if the USPS wants to "grow the business," increased staffing must be considered. As to the Mystery Shopper program, the methods for scoring window clerks will change. The survey demonstrated that our sales associates didn't like the program's requirement that made them seem so robotic when asking customers questions. From now on, sales associates can use their own methods of phrasing to meet the requirements of the program. No longer will saying "thank you" be such a rigid requirement - as long as the transaction is closed with some variant on "have a great day" or other acceptable phrase. The changes to the scoring system will be distributed to all offices and will be provided on the APWU Web site once it becomes available.
- Mystery Discipline Postal management recently issued new instructions to the field regarding discipline under the Mystery Shopper program.
- Use our Job Search Tool to sort through over 2 million real jobs. Window training is required after hire, followed by an end-of-training test on which employee must qualify to remain employed. At the end of the first week was the test. Physical Requirements:Applicants must be physically able to perform efficiently the duties of the position with or without reasonable accommodation. Applicants must usually take and pass an exam to demonstrate their knowledge of post office procedures. Job Description: United States Postal Service External Publication for Job Posting If this job requires qualification on an examination, the number of applicants who will be invited to take or retake the examination may be limited.
- When the qualifying exam is successfully passed, the future associate is provided OJT by a certified Retail Coach. Also Postal Service Clerk Jobs. HW United States Postal Service External Publication for Job Posting If this job requires qualification on an examination, the number of applicants who will be invited to take or retake the examination may be limited. Learn More- opens in a new window or tab Any international shipping is paid in part to Pitney Bowes Inc. Filling out and selling of money orders. The pilot program that is testing polo shirts for Sales and Service Associates continues in seven districts throughout the United States. Postal Clerks and Mail Carrier Training.
- Most of them worked full time. Successful candidates must demonstrate through a combination of education, training, and experience the following requirements: Requirements. A Window clerk, sells stamps, money orders, passports, postal stationary, and mailing envelopes and boxes. Postal Service employed 80, clerks; , mail carriers; and , mail sorters, processors, and processing machine operators in No experience is required and training is provided, according to the USPS. Clear All. Use our Career Test Report to get your career on track and keep it there. General Information. Career employees receive paid training, holidays, full medical and retirement benefits. A free inside look at company reviews and salaries posted anonymously by employees. They also weigh packages and help customers determine postage and make sure packages are in satisfactory condition for mailing.
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Posted: 2 days ago Location: FL. Thousands of Local Government jobs listed and multiple career paths to choose from you can search, prepare, and apply to positions in need for immediate hire. English pse ssda window training test usps provides a comprehensive and comprehensive pathway for students to see progress after the end of each module. Figure 1. PSE training, what to expect? Work Question I was told there are 7 days of training for a PSE NOT window clerk, but processing and I would like to know what I will be doing during these seven days in as much detail as possible, especially details on what the first day is like. One of the more poplar jobs with the US Postal Service is the postal carrier. The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated and innovative individuals.
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